Privacy Policy
Last Updated: 23/02/2026
Who we are
Welcome to Online Dawa (“we”, “our”, “us”).
Our website address is: https://onlinedawa.co.ke
We are committed to protecting your personal and medical information in accordance with the Kenya Data Protection Act, 2019 and applicable healthcare regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you use our website, we may collect:
a) Personal Information
- Full name
- Phone number
- Email address
- Billing and delivery address
- National ID (where required for verification)
- Date of birth (for age-restricted medication)
b) Health & Prescription Information
- Prescription uploads
- Medication history (where applicable)
- Relevant health information required for dispensing medicine
c) Payment Information
Payments are processed securely through third-party payment providers. We do not store full card details.
d) Technical Data
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Verify prescriptions through licensed pharmacists
- Provide customer support
- Comply with pharmacy and health regulations
- Improve our services and website functionality
- Detect fraud and ensure security
We do not sell your personal or medical data.
3. Comments
When visitors leave comments, we collect the data shown in the comment form, plus the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized hash of your email address may be provided to the Gravatar service. After approval, your profile picture may be visible publicly alongside your comment.
4. Media Uploads
If you upload prescriptions or other images, avoid including embedded location data (EXIF GPS). Prescription files are handled securely and accessed only by authorized personnel.
5. Cookies
We use cookies to improve your experience.
Comment Cookies
If you leave a comment, you may opt-in to saving your name, email, and website in cookies for one year.
Login Cookies
- Login cookies last two days
- “Remember Me” login lasts two weeks
- Screen preference cookies last one year
- Logging out removes login cookies
- You may disable cookies in your browser settings.
6. Embedded Content
Articles may include embedded content (videos, images, etc.). Embedded content from other websites behaves as if you visited those websites directly and may collect data about you.
7. Who We Share Your Data With
We may share information with:
- Licensed pharmacists
- Delivery service providers
- Payment processors
- IT service providers
- Regulatory authorities when legally required
- If you request a password reset, your IP address may be included in the reset email.
8. Data Retention
- Comments are retained indefinitely.
- Account information is stored while your account is active.
- Prescription and transaction records are retained as required by law
9. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (subject to legal obligations)
- Withdraw consent where applicable
To exercise your rights, contact us at:
📧 [email protected]
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.